Refund Policy

1. 14-Day Money-Back Guarantee

All credit purchases come with our 14-day, no questions asked refund policy. We believe in our product and want you to try it risk-free.

2. Refund Window

Time Limit: Refund requests must be submitted within 14 days of the credit purchase date.

Calculation: The 14-day period starts from the moment your payment is confirmed and shown in your transaction history.

3. How to Request a Refund

4. Free Credits

Free credits provided upon account creation are promotional and non-refundable. Only purchased credits are eligible for refunds under our policy.

5. Full Refund Policy

Our refund policy is simple and straightforward:

• Full refund of your purchase within 14 days
• Applies whether you've used the credits or not
• No partial refunds - it's all or nothing to keep things simple
• We trust our customers and believe in our product quality

6. Refund Method

Original Payment Method: Refunds are issued to the original payment method used for purchase.

Processing Time: Please allow 5-7 business days for the refund to appear in your account after approval.

Currency: Refunds are processed in the original currency of purchase (USD or INR).

7. After Refund

Once a refund is processed:

• Refunded credits will be removed from your account
• Any videos generated with those credits will remain accessible for 7 days, then be removed
• Your account remains active and you're welcome to purchase again anytime
• We appreciate your business and hope you'll give Demogen another try in the future

8. Fair Use Policy

While we offer no questions asked refunds, we do monitor for abuse:

• Only one refund per customer account to prevent abuse
• We reserve the right to decline refunds if we detect patterns of fraudulent behavior
• Customers who repeatedly purchase and refund may have future refunds denied
• We trust our customers and expect the same trust in return

9. Contact Us

For refund requests or questions about this policy: