At Demogen ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered demo video generation service.
By using Demogen, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
1. Information We Collect
1.1 Information You Provide
When you use Demogen, we collect information that you provide directly:
- Account Information: Email address, password (encrypted), and name when you create an account
- Payment Information: Processed securely through Razorpay (we do not store credit card details)
- Website URLs: Landing page URLs you submit for video generation
- Communications: Messages you send us via email or support channels
1.2 Automatically Collected Information
When you access our Service, we automatically collect:
- Usage Data: Features used, videos created, pages visited, time spent
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Access times, error logs, referral URLs
- Cookies: Session cookies for authentication and preference storage
1.3 Content You Generate
- Generated Videos: Videos created through our Service
- AI-Generated Content: Scripts, voiceovers, and animations created from your input
- Source Material: Screenshots and content extracted from submitted URLs
2. How We Use Your Information
We use collected information for the following purposes:
2.1 Service Delivery
- Generate AI-powered demo videos from your submitted URLs
- Process and manage your video credits and subscriptions
- Provide customer support and respond to inquiries
- Send transactional emails (account confirmations, payment receipts)
2.2 Service Improvement
- Analyze usage patterns to improve our AI models and features
- Monitor and maintain service performance and uptime
- Develop new features and capabilities
- Fix bugs and technical issues
2.3 Security and Compliance
- Detect and prevent fraud, abuse, and security threats
- Enforce our Terms of Service
- Comply with legal obligations and regulations
2.4 Marketing (With Consent)
- Send product updates and feature announcements (you can opt-out)
- Share tips and best practices for using DemoGen
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We share data with trusted third-party service providers who assist us:
- Supabase: Database and authentication services
- Razorpay: Payment processing (they have their own privacy policies)
- OpenAI: AI content generation for scripts and analysis
- ElevenLabs: AI voiceover generation
- Cloud Storage: Video and asset storage providers
- Analytics: Usage analytics and monitoring tools
3.2 Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Respond to government requests
3.3 Business Transfers
If DemoGen is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
4. Data Storage and Security
4.1 Security Measures
We implement industry-standard security measures:
- Encryption of data in transit (HTTPS/TLS)
- Encrypted password storage using bcrypt hashing
- Secure authentication via Supabase Auth
- Regular security audits and monitoring
- Access controls and permissions management
4.2 Data Retention
- Account Data: Retained while your account is active
- Generated Videos: Stored indefinitely unless you delete them
- Transaction Records: Retained for 7 years for tax and accounting purposes
- Usage Logs: Retained for 90 days
4.3 Data Location
Your data is stored on servers located globally through our service providers. We ensure that all data transfers comply with applicable data protection laws.
5. Your Privacy Rights
You have the following rights regarding your personal information:
5.1 Access and Portability
- Request a copy of your personal data
- Download your generated videos
- Export your account information
5.2 Correction and Updates
- Update your account information anytime
- Correct inaccurate data we hold about you
5.3 Deletion
- Delete your videos individually
- Request account deletion (contact support@demogen.video)
- Note: Some data may be retained for legal/accounting purposes
5.4 Opt-Out Rights
- Unsubscribe from marketing emails via the link in each email
- Disable cookies in your browser settings
- Opt-out of analytics tracking
To exercise these rights, contact us at support@demogen.video
6. Cookies and Tracking
6.1 Types of Cookies We Use
- Essential Cookies: Required for authentication and core functionality
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how users interact with our Service
6.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling essential cookies may affect Service functionality.
7. Third-Party Services
Our Service integrates with third-party services that have their own privacy policies:
8. Children's Privacy
Demogen is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place:
- Use of standard contractual clauses
- Compliance with applicable data protection laws
- Adequate security measures during transfers
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via:
- Email notification to registered users
- Prominent notice on our website
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:
Your Consent
By using Demogen, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.